Series 1000Máy hút bụi không túi

Hi, thank you for taking the time to leave your review. We are sorry to hear that you experienced a burning smell during use and that your unit stopped working within three months. A burning or unusual smell can occur when airflow inside the vacuum is restricted. This commonly happens if the dust container is full, the filter is clogged, or the air passages are blocked by accumulated dust or debris. When airflow is reduced, the motor must work harder, which can lead to overheating and cause a burning odor. To help prevent this, we recommend emptying the dust container regularly, cleaning or replacing the filters as instructed, and checking for any blockages in the air pathways. If the issue persists or your vacuum has stopped functioning, please reach out to us through our Philips website support page for further assistance. Kind regards,

Hi, thank you for sharing your feedback and for letting us know about your experience with the Philips 1000 Series Vacuum Cleaner. We understand this can be frustrating, especially when dust ends up on your floor, walls, and slippers. This may happen if the dust container or filter is not securely in place, or if the dust bucket needs cleaning. As a first step, please empty the dust container and remove the filter and foam parts. Wipe the inside of the container with a damp cloth without soaking it, then allow all parts to dry fully. Reassemble everything carefully and make sure the filter and cyclone are properly aligned before using the unit again. If the issue persists, please reach out to us through our Philips website support page for further assistance. Kind regards,